Returns Policy

 You have 14 days to change your mind! Keep your receipt as it is necessary in case of a return.

The Bottleshop.gr return policy is to accept any product back within 14 calendar days from the date of its delivery.

The request for a product replacement must be made by phone at (2831.030302) or via email ([email protected]).

In this case, the customer bears the transportation cost for returning the product. Please note that the above also applies in cases where the customer did not pay shipping costs for the initial order due to a promotional offer. The product replacement will only be accepted if the item is in its original factory condition* together with all documents accompanying the product (e.g. Retail Receipt or Invoice, etc.).

Incorrect, Defective, or Damaged Product

Bottleshop accepts responsibility for sending an incorrect, damaged, or otherwise defective product. A defective product claim must be reported within 14 days after the product’s delivery via email ([email protected]).

Once arrangements have been made with the company’s responsible department, Bottleshop.gr will ensure that the product is replaced or your money is refunded.

The new product will be shipped without the need for you to send back the returned product in advance. When the courier arrives at the customer’s location, they will deliver the new product and collect the returned one.

Attention

- In the case of a defective product, photos of the product and its box on a clean background will be required for the evaluation of the request.

- In the case of returning a product, the shipping costs are borne by the sender.

- All exchanges and refunds are based on the prices on your receipt or invoice.

- The product must be in the same condition as you received it (without damage, stains, etc.), and its packaging must be intact, without stains, containing all original packaging materials, and without having been unsealed.

If the product meets the above criteria, you are free to return it to us for replacement or a refund. Otherwise, we reserve the right to refuse the return.